Refund and Returns Policy

Thank you for shopping at JBL CART. We are committed to ensuring your satisfaction with every purchase. This refund policy outlines your rights and our obligations under U.S. consumer protection laws. Please read it carefully.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • You must request a refund within 30 days of the purchase date (or as required by state law).
  • Proof of purchase (order number or receipt) is required.

2. Non-Refundable Items

Certain items are exempt from refunds under U.S. law and our policy, including:

  • Gift cards.
  • Downloadable software, digital products, or subscriptions.
  • Personalized, custom-made, or made-to-order items.
  • Perishable goods (e.g., food, flowers, or beverages).
  • Items marked as “final sale” or “non-refundable” at the time of purchase.

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer support team at support@jblcart.com or order@jblcart.com with your order number and reason for the refund request.
  2. Our team will review your request and provide instructions on how to return the item (if applicable).
  3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defect, error, or misrepresentation on our part.
  • We recommend using a trackable shipping service to ensure your return is received.

5. Refund Processing

  • Approved refunds will be processed within 7-10 business days after we receive the returned item.
  • Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund, depending on their policies.

6. Exchanges

If you need to exchange an item, please contact us at support@jblcart.com with your order details. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@jblcart.com. We will arrange for a replacement or refund at no additional cost to you, in compliance with U.S. consumer protection laws.

8. Cancellations

  • If you wish to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled but may be returned for a refund in accordance with this policy.
  • For subscription services, cancellations must be made in accordance with the terms provided at the time of purchase.

9. Contact Us

If you have any questions about our refund policy or need assistance, please contact us at:

We are here to assist you and ensure your shopping experience with JBLCART is seamless and enjoyable.

Legal Disclaimer

This refund policy is provided in accordance with U.S. federal and state consumer protection laws. It does not affect your statutory rights as a consumer. If any provision of this policy conflicts with applicable law, the law will take precedence.

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